Our Thoughts

Returns and exchanges are handled on a case-by-case basis to ensure our customers’ satisfaction with their purchase from us. Please be patient as we kindly request customers to fully test out the product and offer troubleshooting tips for quick solutions.

Standard Returns

We happily obliged returns of unopened and New items purchased from our website for a refund or store credit within 10 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.

For sanitary and safety purposes, the following items are NON RETURNABLE  if opened or used:

• Hemp Products
• Replacement Pods & Coils – if temper foil is broken
• Replacement Coils – if temper seal is broken
• Atomizers – such as RDA & Tanks
• Mod / Pod
• Spare Parts – Drip Tips, Glasses, O-Rings
• Rechargeable Batteries

For products with special product seals, such as E-Liquid bottle caps or hardware packaging with tamper-proof stickers, it cannot be returned once the seal is broken.

Warranty Service

Hardware devices purchased directly from candleking.us website comes with a 10-Day Limited Warranty from the time of delivery. You may also contact manufacturers directly for After-Sales Service for extended warranty period.

Types of products not covered under our 10-Day Warranty:

• Atomizers – such as RDA & Tanks
• Rechargeable Batteries
• Spare Parts – Drip Tips, Glasses, O-Rings
• Replacement Pods 
• Replacement Coils
• Hemp Products
• Disposable Vape

In order to be eligible for service under warranty, you must initiate a returns process by contacting us at info@candleking.us or use the Contact Form within 10 days of original delivery. We do require the defective item to be shipped back to our facility prior to the issuance of a refund or store credit.

The 10-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.

Atomizers such as Tanks, RDA, and replacement parts (coils and pods) may not be covered as the original manufacturer does not provide warranty coverage on these types of item. You can visit the manufacturer’s website for additional details.

Note: Some manufacturers do require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents.

Dead on Arrivals (DOA) Policy

All “Dead on Arrivals” (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by warranty.

Additional Information

We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.

If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at info@candleking.us. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package.

Do not ship items back in a regular envelope or paper envelope material as this is not sufficient packaging and may cause items to be lost in the mail or damaged during transit. Padded envelopes or boxes are required. Poor packaging for the return of the products may result in refusal of your return.

Note: Atomizers such as tanks, RDAs, RTAs, RDTAs, pod systems, and starter kits purchased on our website are intended only for use with e-liquids and nicotine salts e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on these products and we will not accept it for a return.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Return Shipping Costs

In regards to the cost of shipment for returns, customers may be responsible for the costs of shipping the items back to us. We do not offer replacements as defective items will result in an issuance of credit back to your account. Adult Signature Service and all shipping charges are non-refundable.

Refund Process

Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points. candleking.us is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of.

Please note that returns will need to be sent to the following address:  7250 Harwin Drive, Suite G, Houston TX 77036, United States.

You can always contact us for any return question at info@candleking.us.