Shipping policy

We appreciate your interest in our products and thank you for shopping with us. Our shipping policy is designed to ensure that you receive your order promptly and conveniently. Here are some important details:

Handling or Processing Time:

We typically take 1 day (Mon-Sat) to process your order before it is shipped. However, during peak periods such as holidays, processing times may take longer.

Delivery or Transit Time:

Our estimated delivery time is 3-7 business days (Mon-Sat) from the day your order is shipped. Please note that this is an estimate and delivery times may vary based on your location and shipping carrier.

Shipping Cost:

We offer free shipping on all orders above $500.  UPS, USPS and SHIPSTATION are our shipping providers you can choose which one suites you better.

Order Cutoff Time:

The order cutoff time starts at 5:00 PM (GMT -06.00) Eastern Time (US & Canada). Orders placed after this time will be processed on the next business day.

Shipping method:

UPS, USPS and SHIPSTATION are primarily used as our delivery methods.

If you need any help, please contact us or email at info@kingcandle.us. Our customer service team is available to assist you with any questions or concerns you may have about your order. We strive to provide the best customer service experience possible. Thank you for choosing our online store.